We have created our returns and refund policy to make your life easier and to experience something different. Kindly note following refund policy is valid only for online purchase.
Product defected
If the product found is a defective, damaged, incorrect, incomplete condition at the time of the delivery or after can be replaced with the same product or we can offer you an exchange for another or we can offer you a refund.
Note – Refund will be processing after confirmed the defect by the respective service center.
Change of mind
If you have changed your mind and if you are able to provide satisfactory proof of purchase, we would like to offer you an exchange or refund. (If the item to be collected from the delivered location, will be charging Rs.500.00)
Prove of purchase
Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:
- Original POS receipt accompanied with warranty card.
- Online order confirmation receipt.
Refund Tender
Refunds for all purchases from cbaebiz.lk will be given using your original payment method. And the process will take 3- 4 working days.
Any shipping fees or special charges will not be refunded unless the return is due to an error on our part.